Sellers set their own return policies. Please refer to said Return Policies on the Item listing page and on your Order Details page.
You have a legal right to a “cooling-off” period within which you can cancel a Contract for the purchase of new Goods for any reason. This period begins once your Order is complete and the Seller has sent you your Order Shipment Confirmation, i.e. when the Contract between you and the Seller is formed. You may also cancel for any reason before the Seller sends the Order Confirmation.
If you wish to exercise your right to cancel under this Clause 12, you must inform Us and consequently the Seller of your decision within the cooling-off period. To contact Us directly to cancel, please use the following details:
Post: 86-90 Paul Street, 3rd Floor, London, EC2A 4NE, England;
In each case, providing Us with your name, address, e-mail address, telephone number, and Order Number.
You may be asked why you have chosen to cancel to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
If the Goods have been damaged in any way (e.g. labels cut out); or
If the Goods have been opened and there is evidence reasonably to suggest that the Goods have been worn by you after you received them (other than simply to try them on).
Please ensure that you return Goods to the Seller no more than fourteen (14) days after the day on which you have informed Us or them that you wish to cancel under this Clause 12.
You may return Goods only to the address We provide you with on behalf of the Seller. Please contact Us at firstname.lastname@example.org to arrange for return. Please note that you must bear the costs of returning Goods if cancelling under this Clause 12. The cost of returning Goods should not normally exceed the cost of having them originally delivered to you if you use the same carrier.
Refunds under this Clause 12 will be issued to you within fourteen (14) days of the following:
The day on which the Seller receives the returned Goods; or
The day on which you inform the Seller (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
If the Seller has not yet provided an Order Confirmation or has not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.
The provisions of this Clause 12 do not apply to the sale of pre-owned Goods which will be non-returnable unless you can provide a valid reason for example but without limitation, if they are damaged in any way when received (in which case the burden of proof will be on the buyer to show that Goods were not damaged once received).